Based on the official 2026 policies for the Western Isles Hotel in Nigeria, here are the key Terms and Conditions for guests:

1. Bookings and Payments

• Deposit: A 50% deposit is required at the time of booking to secure your room.
• Balance: The remaining balance is automatically charged 3 days prior to arrival.
• Valid Guarantee: All bookings must be supported by a valid credit or debit card through the end of the stay.
• Methods: The hotel accepts Sterling cash and major credit cards but does not accept traveler's cheques.

2. Cancellation and Revisions

• Standard Policy: Reservations can be cancelled free of charge up to 30 days prior to arrival.
• Late Cancellation: Any cancellation within 3 days of arrival is non-refundable and charged in full.
• Non-Refundable Rates: Packages, groups, discounted bookings, and "specials" are fully chargeable from the time of booking and are non-refundable.
• Travel Disruptions: The cancellation policy applies even if travel is disrupted by ferry cancellations. Guests are strongly advised to have travel insurance.

3. Check-in and Check-out

• Check-in: From 4:00 PM to 10:00 PM.
• Check-out: By 11:00 AM.
• Early Departure: The hotel may impose an early departure fee if you leave prior to your confirmed departure date.

4. Hotel Policies

• Pets: Well-behaved dogs are welcome for a fee of £13.50 per dog, per night (maximum 2 dogs per guest).
• Smoking: The hotel is strictly non-smoking. A fixed penalty of £250 applies for violations.
• Damages: The hotel reserves the right to charge guests for any damage to property or irreversible damage to linen (e.g., caused by makeup or pets). Specific charges include £25 for a flat sheet or towel and £15 for a hand towel.
• Accessibility: Only three rooms have lift access. Most rooms are located across three floors with no lift or porter service; guests are advised to pack accordingly.
• Parking: Limited free parking is available on-site at the owner's risk. Additional free parking is available at the nearby harbour.

5. Facilities and Conduct

• Dining: It is advisable to book tables for the restaurant in advance to guarantee availability.
• Wi-Fi: Provided free of charge in most areas, though connection in individual rooms is not guaranteed.
• Behaviour: The hotel reserves the right to take action against guests for inappropriate or aggressive behaviour toward staff or other guests.